May 10, 2017
- Sector Specific Day: Heathcare
- Sector Specific Day: Museums/ Art Galleries/ Zoos/ Aquarium/ Tourist attractions/ Cultural Institutions
May 11, 2017 (1pm-2:30pm)
- Pilot your Volunteer Program to New Heights
- So What? Meaningful Volunteer Program Evaluation
- Volunteer Engagement on Social Media
- Volunteer Management of Volunteers with Anxiety/Depression
- Workplace Appreciation: Why saying Thank you Isn’t Enough
May 11, 2017 (2:45pm – 4pm)
- Effective Facilitation Skills: Bringing People In and Drawing the Good Out
- Learning the Art of Discipline and Dismissal
- Leggings as Pants — a Metaphor for Volunteerism Today
- Transforming your volunteer (or staff) team by understanding personality
- Working in a Parallel Universe
May 12, 2017 (2:45pm-4pm)
- Get Certified! How to earn your CVA in 7 steps
- Stage Based Volunteering: New Learning from Seniors
- Online Learning for Volunteers
- Surviving controversy, managing reputation, and tackling challenging situations: volunteer management case studies from the Vancouver Aquarium
- Volunteer Advocacy: Capturing directing and responding to the passion of your volunteers
Sector Specific Day: Healthcare
Wednesday, May 10 2017 from 1 – 4pm at the Patient Care Centre at Royal Jubilee Hospital
Island Health invites administrators of volunteer resources in health care to a special workshop:
“Half day… for health care”
Join us of an afternoon of learning and networking focused just on health care. Dawn Nedzelski, Chief Nursing Officer at Island Health is our key note speaker. The Island Health Volunteer Resources team will Show & Tell about innovative programs and resources. Visit the state-of-the-art Patient Care Centre at Royal Jubilee and have time for rewarding discussion with experienced peers.
Sector Specific Day: Museums/ Art Galleries/ Zoos/ Aquarium/ Tourist attractions/ Cultural Institutions
Wednesday, May 10 2017 from 1 – 4pm at the Royal BC Museum
Join your colleagues from across the country for an engaging afternoon of networking, information exchange and hot topic discussions about coordinating volunteers in settings like museums, art galleries, zoos and aquariums.
During the session you’ll learn more about the volunteer program at the Royal BC Museum. You’ll also be invited to share aspects about your program that you are proud of, engage in discussions around trends affecting this sector, and gain insight from your counterparts on how to tackle current challenges you are facing.
The afternoon will wrap up with a behind-the-scenes tour of one of the following areas: Natural history, Human history, Conservation, Labs or Archives. After the sessions, participants will be granted free admission to the museum to view their permanent collection between 4-5pm.
Workshop Breakout Sessions
Pilot your Volunteer Program to New Heights
Lindsay Baker, Beth Hazell and Neil Tracey
The word ‘pilot’ has the power to help you transform your volunteer program and introduce much-needed changes and fresh approaches. In this session, you’ll learn how pilots have been pivotal to the Vancouver Aquarium’s quest to innovate in their volunteer program and get staff/volunteers onboard with change.
The team will share how they have developed a series of pilots to test out new ideas such as a family program, to experiment with new approaches to onboarding/ training, and to develop unique volunteer roles such as artist-in-residence. They’ll also provide tips and resources to help you launch your first pilot program or role.
Get ready to spread your wings, steer your program in different directions, and reach new heights!
So What? Meaningful Volunteer Program Evaluation
Are you reporting volunteer hours or are you telling the story of how volunteers make a measurable impact to support your organization’s mission? Do your volunteers ever wonder if the time they contribute is actually making a difference? If you needed more resources to be effective, would you have evidence at the ready to convince a funder to invest in your volunteer program?
In this workshop, Rachel will demonstrate how she transformed Perley Rideau’s Volunteer Services reporting from volunteer hours and demographics to a meaningful mix of indicators, linked the organization’s mission and strategic directions. Participants will have an opportunity to explore quantifiable measures for their own programs and to sample various tools to understand volunteer engagement.
Volunteer Engagement on Social Media
Volunteers are already on social media – seize the opportunity to engage with them while also building the public profile of your volunteer program.
Workshop participants will walk away with an understanding of:
- How social media can enhance the profile of your volunteer program
- How social media can be a volunteer engagement tool
- Free social media management tools & platforms
- How to manage social media volunteers
This workshop is intended for audiences with little to no experience with using social media in a professional capacity.
Volunteer Management of Volunteers with Anxiety/Depression
Lisa Mort-Putland & Corrinne Mah
Learn how to effectively manage volunteers who may live with anxiety and depression. This workshop will include a panel presentation, scenarios and discussion while providing practical tips and tools to increase volunteer retention and reduce stigma.
Workplace Appreciation: Why saying Thank you Isn’t Enough
Studies consistently indicate that recognition and engagement are key to retention, yet employees are reporting that they don’t feel valued and appreciated in their workplace. At the same time, managers feel that they’re giving lots of recognition and appreciation and it isn’t making a difference. Clearly there’s a disconnect between what managers are doing and what employees are feeling! The same can be said for volunteers.
Based on the book The 5 Languages of Appreciation in the Workplace, this workshop will help you to identify the specific ways each person on your team will feel valued and appreciated and will give you the practical steps to creating a positive work environment.
Effective Facilitation Skills: Bringing People In and Drawing the Good Out
This session uses interaction and case study to build fundamental effective facilitation skills: how to be a “servant leader” facilitator, tactics to bring discussions around, and how to bring people in while drawing the good out.
Learning the Art of Discipline and Dismissal
We love our volunteers. We are grateful for their contribution. And sometimes, things don’t go well or they just don’t work out. Our time together will be focused on discussing the differences between positive and negative discipline as well as examining how and when to make the decision to end the volunteer relationship. By the end of the session, you will be equipped with some new insights, tools and resources to make the best of this kind of situation.
Leggings as Pants — a Metaphor for Volunteerism Today
The definition of volunteering has changed, because volunteers themselves have redefined what they do, and how, when and why they do it. Unless we are talking about volunteers using jet packs to deliver hot meals to homebound seniors (not Meals on Wheels —Fare by Air!) we must stop talking about “”emerging trends””. The “”new”” volunteers are here. Now.
We need to redefine our role in facilitating engagement. We still focus on executing a checklist of things we do TO volunteers (recruit them, onboard them, supervise them, recognize them…). This is not a partnership!
By looking through a new lens, we’ll start to think about, speak about, and connect with volunteers differently; and we’ll identify ways to change our organizations’ understanding of – and expectations for – volunteerism.
Transforming your volunteer (or staff) team by understanding personality
Join Charlene for a fun workshop where we will explore our own personalities and discover how greater understanding can help increase retention. An awareness of personality types not only helps us to work more effectively with others, it helps to create teams mindful of each other and clients.
Working in a Parallel Universe
Does it sometimes seem like you are working in an alternate dimension? Creating policy, practice and structure to your program that could overlap with HR? Or do you work with your HR Department? Co-existing and collaborating as needed, learning from and influencing each other? In 2012 the HR Council for Non Profit Sector developed a National Occupational Standard for Managers of Volunteer Resoruces. The links and overlap of the work, policy development, and guidelines between Volunteer Resources and Human Resource Manager has been noted long before this document was created. What can we learn from HR? Would promoting our similarities be a benefit to our profession and to the promotion of our programs within our organizations? This session will explore these questions and will invite a lively discussion from session participants.
Get Certified! How to earn your CVA in 7 steps
Christopher Dougherty, CVA
- Understand the benefits of professional certification.
- Understand the CVA application and exam process.
- Complete a certification readiness self-assessment.
- Start a personal study and preparation plan.
Stage Based Volunteering: New Learning from Seniors
Lisa Mort-Putland and Ashley Myrvold
Join volunteer Victoria as we share results of new research from more than 500 volunteers between the ages of 50 & 90 years. This session will introduce findings, tools, and tips to help organizations strengthen their relationships with senior volunteers and help manage changes.
Online Learning for Volunteers
Beth Couglar Blom
We all love training (and learning) in person, but it’s not always possible and no longer the only option. When you have time or space pressures at your office, volunteers scattered geographically, or want to provide more flexibility to people to learn in different ways, offering online training can be a great solution. Through hearing about projects Beth has worked on to create and facilitate online learning for non-profit organizations, you will learn about ways to train staff or volunteers online that will work for your learners and your organization’s budget.
Surviving controversy, managing reputation, and tackling challenging situations: volunteer management case studies from the Vancouver Aquarium
Lindsay Baker & Derek Jang
At one time or another, every organization must deal with controversy – a negative media story, public opposition, and sometimes even scandal! How do these situations impact volunteers? What can managers of volunteers do to prepare and support volunteers during challenging times?
Lindsay Baker and Derek A. Jang have seen volunteers through periods of intense public scrutiny. In this session, they will share recent real-life examples from the Vancouver Aquarium and provide their best techniques for surviving controversy, managing reputation, and tackling the most challenging situations.
Learn how to identify potential issues, prepare your volunteers to deal with controversy and communicate authentically during times of crisis. Discover how to transform these experiences into opportunities to enhance team morale and build volunteer loyalty and retention.
Volunteer Advocacy: Capturing directing and responding to the passion of your volunteers
This session will explore strategies and fundamentals in building processes to capture, direct, and respond to the passion of your volunteers, while building skills in your organization to appropriately respond.